Subscription, Cancellation, and Refund Policy
How paid plans, renewals, cancellation, failed payments, and refunds work.
Plans and billing
Paid plans are billed through Stripe. When you choose a paid plan, checkout and card entry happen on Stripe's hosted pages. We store only Stripe identifiers and your plan and status — we never receive or store your full card number.
Prices and terms
Prices, the billing interval, and material subscription terms are shown before you purchase.
Automatic renewal
Subscriptions renew automatically each billing period through Stripe until cancelled.
Cancellation
You may cancel through the Stripe Billing Portal in your workspace. Cancellation prevents future renewal. Your paid plan access continues through the end of the current paid billing period, unless the subscription is terminated for cause.
Refunds
Payments are generally non-refundable. We do not provide prorated refunds or credits for unused time, partial periods, downgraded plans, or unused features. Exceptions may be made where required by law, for a verified duplicate charge, or for a confirmed billing error. Any discretionary refund does not create an ongoing entitlement.
Failed payments
If a payment fails, your subscription follows our documented grace-period and recovery workflow: access is retained while the payment is retried, and only a definitive cancellation reduces your plan. A payment failure never automatically deletes tenant data.
Trials and guarantees
We do not offer a free trial, refund window, money-back guarantee, or guaranteed service credit unless it is actually configured and disclosed to you at purchase.
Contact
Billing questions: legal@allelitecloud.com.